NSW

BURWOOD - Managing Difficult Clients and Working with couples who reside overseas

2 HR - WORKING WITH COUPLES WHO RESIDE OVERSEAS 
Celebrancy is a multi-faceted profession and requires not just the legal knowledge to complete all the necessary forms and conduct a valid ceremony, but also the necessary skills to running a successful small business - people skills, sales skills and marketing.  Although theoretical, the course is written with many years of combined practical knowledge. The course will deliver the knowledge and useful tools and resources for those new to celebrancy and, possibly, reignite the passion and a fresh outlook for the celebrancy industry with those celebrants who already have an established celebrancy business. Participants will have the opportunity to review the completion of all legal documentation and how they can be received in an online environment, together with a sound, constructive overview with the tools and the skills (business set-up; marketing; people; interviewing  and sales) necessary to confidently move forward from the initial couple‚Äôs enquiry to enable them to then plan, prepare and conduct a unique, inspirational, professional wedding ceremony. When a celebrant is approached by a couple (or one party) that resides overseas, whether they have the opportunity to sit down for an initial meeting or not, it is imperative the celebrant acts promptly and professionally with the knowledge of the legal requirements necessary for the celebrant to solemnise their marriage according to law in Australia.  

3 HR MANAGING DIFFICULT CLIENTS
The role of a marriage celebrant is diverse and they need the skills to communicate and liaise with a diverse range of people, whether socio-economic, cultural, religious or just plain difficult.  Difficult clients are part of the cost of doing business and, as is often the case, the couple themselves may not be the difficult parties, but rather parents, bridal participants or guests, sometimes all four at one ceremony. When celebrants are faced with a difficult client it can sometimes be hard to know what to do as difficult clients can be difficult to handle!  Many marriage celebrants, as do many people, actively fear the thought of confrontation. However, sometimes difficult people are communicating important and valuable information about their concerns, needs, fears or they just may be difficult by nature.  Most scenarios can be effectively handled by simply understanding the process that can successfully put the situation back into perspective. 

Course Details

Course date 10-08-2020 9:30 am
Course end date 10-08-2020 3:30 pm
Course Fee $165.00
Trainer ROSS WELLINGS
Location
Burwood - Club Burwood
97 Burwood Road Burwood
Burwood - Club Burwood
$165.00 40