OPD Distance

DISTANCE - Ceremony Transfer & Customer Service Master Class

2 hr - BDM Online Software Training

Online demonstration of new BDM software



3 hr Customer Service Master Class

This topic will focus on the section of the Code of Practice which requires celebrants to provide a high standard of service to fit the requirements of clients. You will discover how to provide good customer service and how to measure the service you provide. You will learn how to actively seek out feedback and act on the feedback provided and how continuous self improvement by seeking out personal ongoing professional development can be a huge benefit to the success of your celebrancy businesses. This session will conclude with defining what processes you might use to achieve your goals, ( PDCA, Kaizen, etc) and plan what to implement inthe future.


 

Course Details

Course date 01-06-2019 9:30 am
Course end date 15-12-2019 3:30 pm
Registration Start Date 01-03-2019
Capacity Unlimited
Cut off date 15-12-2019
Course Fee $120.00
Location Distance - at home
$120.00