OPD Distance

DISTANCE - Reviewing the Guidelines & Customer Service Master Class

2 hr - Review of the Guidelines on the Marriage Act 1961 for authorised celebrants

This topic assists you to understand what is in the Guidelines and how to use it for reference. It may appear basic material, however, not all celebrants have had the opportunity to conduct regular or many ceremonies, or have been unsure of some of the details of their legal responsibilities. This is when insecurities and inconsistencies arise, making it difficult for you to be confident of your legal responsibilities. This topic aims to provide a refresher on how to use the Guidelines, to understand and to find answers to some of the most commonly asked questions.  

3 hr Customer Service Master Class

This topic will focus on the section of the Code of Practice which requires celebrants to provide a high standard of service to fit the requirements of clients. You will discover how to provide good customer service and how to measure the service you provide. You will learn how to actively seek out feedback and act on the feedback provided and how continuous self improvement by seeking out personal ongoing professional development can be a huge benefit to the success of your celebrancy businesses. This session will conclude with defining what processes you might use to achieve your goals, ( PDCA, Kaizen, etc) and plan what to implement in the future.

Course Details

Course date 01-06-2019 9:30 am
Course end date 15-12-2019 3:30 pm
Registration Start Date 01-03-2019
Capacity Unlimited
Cut off date 15-12-2019
Course Fee $120.00
Location Distance - at home